Center for Business Innovation offers new managed IT services

The Center for Business Innovation in Lansing began offering a new level of expertise and resources to customers in mid-May after partnering with a nationally recognized provider of managed IT and cloud hosting services.
 
By joining with All Covered, CBI provides customers access to more resources, a wider variety of technology brands, and a new level of engineering expertise. All Covered, CBI leaders say, will take Lansing-grown CBI to the next level through a combination of skills and infrastructure, while still retaining CBI's signature small business feel and ability to provide onsite support.
 
"Technology has changed how we run and conduct our business," says Katie Saglimbene, CBI marketing and communications director. "We're confident that our customers' networks will be faster, and more secure than ever through this new partnership."
 
The unique relationship between CBI and All Covered will be transparent to customers, Saglimbene explains, since CBI will continue to function as the primary point of contact. All Covered's certified engineers at U.S.-based network operations and remote support centers will resolve back-end infrastructure and technical support issues. All Covered will also offer a three-tiered help desk with 24/7 live-answer support.
 
While All Covered's support center was a big factor in the partnership, Saglimene says CBI also sought out All Covered for their ability to provide robust cloud solutions housed in compliant tier-4 data centers.
 
"CBI was born and raised here in mid-Michigan," Saglimbene says. "We've had several years under our belt as a technology provider and provider of managed print services. This partnership with All Covered will strengthen how we do business and broadens what we can offer to customers."
 
Source: Katie Saglimbene, Marketing and Communications Director, Center for Business Innovation
Writer: Ann Kammerer, News Editor
    
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